FAQ

What does Driftwoodgate Commerce sell?
We sell compact indoor ottomans, footrests and storage ottomans, including woven, upholstered and metal-frame designs. Each product page explains its specific features.

Does every ottoman have storage?
No. Only products described as storage ottomans have a storage compartment. Upholstered footrests and accent ottomans may have a fixed top.

Can I sit on every footrest?
No. Use each item only as described on its product page and in its instructions. Some models are suitable for occasional seating, while others are intended only as footrests or storage. Observe any stated weight limit and never stand on the product.

How do I choose the right size?
Check the listed width, depth and height against your available floor space and the chair or sofa beside it. Leave room for walking and, for storage models, opening the lid. Room photographs are styling examples, so use the stated measurements when planning your purchase.

Do the products require assembly?
It depends on the model. Check the assembly information on the product page before ordering. Decorative accessories in photographs are not included unless specifically listed.

Where do you deliver?
We deliver to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much is shipping, and how long does delivery take?
Standard shipping is free. Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery time is 4-9 business days. Saturdays, Sundays and U.S. federal holidays are excluded.

What is the order cutoff?
The cutoff is 6:00 PM (UTC-5), Monday-Friday. Orders placed after the cutoff or on a closed day enter the processing window on the next business day.

How do I track my order?
We email tracking details after dispatch. Updates usually appear within 24-48 hours after the shipping notification or first carrier scan. Contact us if tracking remains unavailable or the delivery is delayed.

Can I change or cancel an order?
Email us within 24 hours of placing it. We will check its fulfillment status; a change or cancellation is not guaranteed once processing or shipping has progressed.

How long do I have to request a return?
You have 30 calendar days after delivery. Email us within that period for instructions. Change-of-mind returns must meet the condition requirements in our Refund Policy.

Who pays for return shipping?
You pay for a change-of-mind return. We pay for confirmed quality problems, damage on arrival, incorrect items or other errors on our part. We do not charge a restocking fee.

What should I do if something arrives damaged or incorrect?
Contact us within 3 days of delivery with your order number and photographs where possible. Keep the item and packaging. This prompt reporting request does not remove your 30-day return eligibility or other applicable legal rights.

When will I receive my refund?
Once approved, the refund is issued to your original payment method. Funds are expected within 5 business days after approval, subject to the payment provider's posting time. Contact us if the credit has not appeared after that period.

Do you offer exchanges?
We do not offer direct exchanges. Return the eligible item and place a separate order for the product you want.

Which payment methods can I use?
Use the methods shown at checkout. These may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay.

How do I reach customer service?
Email info@driftwoodgatecommerce.com. Our hours are Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays.