Privacy policy

Who is responsible
DRIFTWOODGATE 5 COMMERCE LLC, trading as Driftwoodgate Commerce, is responsible for the personal information we handle through driftwoodgatecommerce.com. For privacy questions or requests, email info@driftwoodgatecommerce.com or write to 3523 TYRONE DRIVE, LOUISVILLE, KY 40218, United States.

Information collected
When you browse, place an order or contact us, we collect information relevant to those activities. This includes your name, email address, billing and shipping addresses, telephone number if provided, order details, payment status, return information and correspondence. If you create an account or submit a review, we also receive the information you provide for that purpose.

Our store and service providers also receive technical information, such as your IP address, browser and device information, pages viewed and interactions with the website. Cookies and similar technologies help operate the cart, checkout, security and saved preferences. Additional analytics or advertising collection depends on the tools enabled on our store and your privacy choices.

Payments are handled through the payment providers available at checkout. We receive information needed to confirm and support a transaction, such as payment status and limited payment identifiers. Please do not send full card numbers or security codes by email.

How information is used
We use personal information to process payments, fulfill and track orders, handle returns, respond to requests, maintain business records and help prevent fraud. We also use relevant information to keep the website working and understand how it is used. Marketing messages, where offered, are sent in accordance with applicable consent and opt-out requirements.

Who receives information
We disclose relevant information to Shopify, payment processors, fulfillment and delivery providers, customer-support providers and other service providers needed to operate the store. Analytics and advertising providers may receive device and browsing information when those services are enabled and permitted by your choices and applicable law.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to valid legal requests, protect against fraud or safeguard legal rights. If the business is involved in a merger or sale, personal information may be transferred subject to applicable privacy requirements.

Shopify
Our store is hosted on Shopify. Shopify processes information to provide the storefront, checkout and related services. Depending on the Shopify features enabled, Shopify may also use data to provide enhanced services, including services based on interactions across merchants. Where Shopify processes information for its own purposes, its privacy policy explains those practices and related choices: https://www.shopify.com/legal/privacy/consumers.

Cookies, advertising and choices
You can manage cookies through your browser and through any privacy controls displayed on our website. Disabling essential cookies may affect the cart or checkout. Where required, optional cookies will be subject to your consent.

Some disclosures for targeted advertising can be considered a "sale" or "sharing" of personal information under state privacy laws, even without a cash payment. Where those laws apply, you may opt out using the store's applicable privacy controls or by emailing info@driftwoodgatecommerce.com. We honor legally required browser-based opt-out signals, including Global Privacy Control, where applicable. An opt-out does not prevent information from being used to process a purchase or provide requested support.

You can unsubscribe from marketing emails using the link in the message. Order, delivery and other necessary service messages may still be sent.

Retention, security and international processing
We retain information for as long as reasonably needed for orders, customer service, accounting, legal obligations and dispute resolution. Retention depends on the type of information and the reason it is held. We use reasonable safeguards appropriate to the information we handle, but no online system can be guaranteed completely secure.

Our service providers may process information outside your state or country. Where required, applicable safeguards are used for those transfers.

Your rights
Depending on where you live and which laws apply, you may have rights to access, correct, delete or obtain a copy of your personal information, and to opt out of certain uses or disclosures. You may also have a right to appeal a denied request. Email us to exercise a right or submit an appeal. We may need to verify your identity or an authorized agent's authority. We respond within applicable legal deadlines and do not unlawfully discriminate for exercising privacy rights.

Children and updates
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and take appropriate action.

We update this policy when our practices or legal requirements change.