Refund policy

30-day returns
You may request a return within 30 calendar days after receiving your order. Email info@driftwoodgatecommerce.com with your order number, the item you wish to return and the reason. Contacting us within this period records your request even if our reply arrives later.

Change-of-mind returns
For a change-of-mind return, the item should be unused, clean, unaltered and in its original condition, with all supplied parts and accessories. Please use the original packaging where available, or suitable protective packaging. Reasonable inspection after delivery does not by itself make an item ineligible. Damage caused by misuse or inadequate return packaging may affect eligibility; we will explain any issue before making a decision.

These condition requirements do not prevent a claim for a defective, damaged, incorrect or materially misdescribed item.

How to return an item
Contact us before sending a return so we can provide instructions and confirm whether a prepaid label is available. Do not send the item to the manufacturer or to an address printed on the original shipping label unless we instruct you to do so.

Return address:
Driftwoodgate Commerce
DRIFTWOODGATE 5 COMMERCE LLC
3523 TYRONE DRIVE
LOUISVILLE, KY 40218
United States

Include your order number inside the package. We recommend a trackable return service and keeping proof of shipment. If you have difficulty arranging a return, contact us for help.

Return shipping costs
For a change of mind, an unwanted item or another customer-requested return unrelated to an error or defect, the customer pays the return shipping cost. The cost depends on the carrier, package size, weight and distance; there is no fixed return shipping charge imposed by us.

For confirmed damage on arrival, a quality problem, an incorrect item or another error on our part, Driftwoodgate Commerce pays the return shipping cost. We will provide a prepaid label or another agreed prepaid return arrangement. Please contact us before buying your own label.

Restocking fee
We do not charge a restocking fee.

Damaged, defective or incorrect items
Please contact us within 3 days of delivery and include photographs where possible. We will review the issue and explain the next steps. Reporting promptly helps us resolve shipping damage, but missing this 3-day reporting period does not automatically cancel your 30-day return eligibility or any applicable legal rights. Do not dispose of the item or packaging until the issue is resolved or we advise you to do so.

Refunds
After the returned item is received, we will inspect it and email you the decision. If a return is not required, we will tell you and review the refund using the available information.

Approved refunds cover the amount paid for the returned item, including applicable refundable sales tax. There is no original standard shipping charge to deduct. Customer-paid change-of-mind return postage is not refundable.

We issue approved refunds promptly to the original payment method. Funds are expected to appear within 5 business days after approval, although the bank or payment provider controls the final posting time. If the credit has not appeared after 5 business days, contact us so we can check the refund status.

Exchanges and cancellations
We do not offer direct exchanges. To choose another item, request a return and place a separate order. New orders remain subject to availability.

To request an order change or cancellation, email us within 24 hours of ordering. Cancellation depends on fulfillment status. If cancellation is confirmed before shipment, any payment collected for the canceled item will be refunded to the original payment method.

Nothing in this policy limits rights or remedies required by applicable law.