Terms of service

Who we are
Driftwoodgate Commerce is the online store operated by DRIFTWOODGATE 5 COMMERCE LLC at driftwoodgatecommerce.com. Our business address is 3523 TYRONE DRIVE, LOUISVILLE, KY 40218, United States. These terms apply to purchases and use of our website, together with the policies below.

Placing an order
Please provide accurate contact, delivery and payment details and use a payment method you are authorized to use. You must be legally able to enter into a purchase agreement. After checkout, we send an order confirmation to the email address provided. Please check it and let us know promptly if anything is incorrect.

Products and prices
We sell small ottomans, footrests and storage ottomans for indoor home use. Features, materials, dimensions, assembly requirements and included items are described on each product page. Storage compartments and seating suitability vary by model. Do not assume that every footrest is designed for sitting or that every ottoman opens for storage.

Prices are in U.S. dollars (USD). Standard shipping is free for eligible addresses. Any applicable sales tax is shown at checkout before payment. Decorative items shown in room photographs are not included unless expressly listed. Screen settings and lighting may affect how colors appear; this does not limit your rights if an item materially differs from its description.

Availability and errors
If an item becomes unavailable or a material listing error affects your order, we will contact you with an explanation. We will not substitute an item or charge a higher price without your agreement. If we cannot fulfill an order, we will cancel it and refund any payment collected for that order.

Changes and cancellations
Email info@driftwoodgatecommerce.com within 24 hours of placing an order to request a change or cancellation. Requests are subject to fulfillment status and cannot be guaranteed once processing or shipping has progressed. A cancellation request is not confirmed until we respond. If an order has already shipped, our Refund Policy applies.

Delivery, returns and product use
Our Shipping Policy and Refund Policy explain delivery estimates, return eligibility, costs and refunds. Follow the supplied care, assembly and safety instructions, including any stated weight limits. Do not stand on an ottoman or footrest, and keep fingers clear when closing a storage lid.

Website use and legal rights
Do not use the website for fraud, unlawful activity or interference with its operation. Content may be protected by intellectual property rights; purchasing a product does not grant a right to reproduce website content. Links to third-party websites are provided for convenience and are governed by those websites' own terms.

These terms are governed by Kentucky law, subject to any mandatory consumer protections that apply where you live. Nothing in these terms excludes rights, remedies or liability that cannot lawfully be excluded. Updated terms apply prospectively; changes do not remove rights attached to an existing purchase.

Questions: info@driftwoodgatecommerce.com