Shipping policy

Delivery area
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping is free: $0.00 USD on eligible orders. No minimum order amount is required for standard shipping.

Processing and delivery estimates
Order processing: 1-2 business days.
Transit after dispatch: 3-7 business days.
Estimated total delivery time: 4-9 business days.

These are estimates, not guaranteed arrival dates. Business days are Monday-Friday, excluding U.S. federal holidays. Weekends and holidays are not included in the processing or transit estimates.

Order processing hours and cutoff
Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Daily order cutoff: 6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.

Orders placed after the cutoff, on a weekend or on a holiday enter the processing window on the next business day. Orders must have a valid delivery address and successful payment before fulfillment can proceed. The stated UTC-5 offset is fixed throughout the year.

Carriers and tracking
We use USPS, DHL, UPS or FedEx, depending on the shipment and destination. The assigned carrier and tracking details are included in the shipment confirmation. Tracking activity usually appears within 24-48 hours after the shipping notification or first carrier scan.

Delivery problems and delays
Please check your delivery address before paying. Email us within 24 hours of ordering if you need to request a correction. Address changes depend on fulfillment status and may not be possible after dispatch.

If we cannot ship within the stated processing period, we will notify you, provide an updated estimate and offer the choice to accept the delay or cancel for a refund of the unshipped merchandise. If your parcel is delayed, missing or marked delivered but not received, contact info@driftwoodgatecommerce.com with your order number. We will investigate with the carrier and arrange the appropriate resolution.

Damage on arrival
Please inspect your order when it arrives and contact us within 3 days if it is damaged, defective or incorrect. Keep the packaging and, where possible, provide photographs of the item and shipping label. This prompt reporting request does not shorten the 30-day return window or remove rights available under applicable law.